Refund policy
RETURN & REFUND POLICY
Effective Date: 18 August 2026
At Auren Beauty, operated by Auren Global (Pty) Ltd, we are committed to supplying premium skincare and beauty products and to handling returns, refunds, defects and order-related concerns fairly, transparently and efficiently.
This Return & Refund Policy sets out the circumstances in which products may be returned, replaced, exchanged or refunded, together with the procedures applicable to those requests.
This Policy must be read subject to the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and any other mandatory South African consumer-protection legislation that applies to a transaction.
Nothing in this Policy is intended to exclude, restrict, waive or reduce any consumer right or remedy that cannot lawfully be excluded or limited. Where this Policy conflicts with mandatory applicable law, the law will prevail.
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1. GENERAL RETURN ELIGIBILITY
Subject to this Policy and applicable law, a product may qualify for return where it:
- is unused and unopened;
- remains in its original packaging;
- has all hygiene seals, protective seals, labels and packaging intact;
- includes any accessories, complimentary items or promotional items originally supplied with it, where applicable;
- is in the same condition in which it was received;
- has not been altered, contaminated, damaged, misused or tampered with after delivery;
- is accompanied by valid proof of purchase or a valid Auren Beauty order number; and
- is returned within the applicable return period.
Products that do not satisfy these requirements may be refused where permitted by law.
These general conditions do not override any statutory right a consumer may have in respect of defective, unsafe, incorrectly supplied or otherwise non-compliant goods.
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2. VOLUNTARY 14-DAY CHANGE-OF-MIND RETURNS
In addition to any rights available under applicable law, Auren Beauty offers qualifying customers a voluntary 14-calendar-day change-of-mind return period, calculated from the date on which the product is delivered.
To qualify for a voluntary change-of-mind return:
- the product must be unopened;
- the product must be unused;
- all hygiene and protective seals must remain intact;
- the product and packaging must remain in their original resaleable condition;
- the product must not have been damaged, altered, contaminated or tampered with;
- proof of purchase must be provided; and
- the product must not fall within an applicable non-returnable category.
A return request must be submitted to Auren Beauty within the 14-calendar-day period.
Unless otherwise required by law or expressly agreed by Auren Beauty, the customer is responsible for the direct and reasonable cost of returning a product where the return is solely due to a change of mind.
Original delivery charges are generally non-refundable for voluntary change-of-mind returns except where applicable law requires otherwise.
Auren Beauty's voluntary 14-day return benefit does not replace, reduce or restrict any separate statutory cooling-off or return right that may apply to a particular electronic transaction.
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3. HYGIENE-SENSITIVE AND NON-RETURNABLE PRODUCTS
Skincare, cosmetics and personal-care products may be hygiene-sensitive.
Subject always to mandatory consumer rights, the following products are generally not eligible for a voluntary change-of-mind return:
- opened skincare products;
- used skincare or beauty products;
- opened personal-care products;
- products with broken, removed or compromised hygiene seals;
- products that have been tested, sampled or partially consumed;
- products contaminated or altered after delivery;
- products damaged through misuse, negligence, improper handling or improper storage after delivery;
- products damaged through failure to follow supplied directions or reasonable product-care requirements;
- gift cards;
- digital or downloadable products, where applicable; and
- clearance, promotional or final-sale products that were clearly identified as non-returnable before purchase, to the extent permitted by law.
This section does not prevent a customer from exercising a statutory right in respect of goods that are defective, unsafe, damaged when supplied, incorrectly supplied or otherwise subject to a mandatory return right.
Opening or using a product does not automatically remove statutory rights where the reason for the return is a genuine defect, safety issue or other legally recognised ground.
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4. DEFECTIVE, UNSAFE OR FAILED PRODUCTS — SIX-MONTH CPA WARRANTY
Where the Consumer Protection Act applies, goods supplied by Auren Beauty carry the statutory implied warranty of quality provided by the CPA.
If, within six months after delivery, goods fail to satisfy the applicable standards and requirements contemplated by the CPA, including where they are genuinely defective, unsafe or fail to perform as legally required, the consumer may exercise the remedies provided by applicable law.
Where section 56 of the CPA applies, the consumer may return the qualifying goods without penalty and at the supplier's risk and expense and, at the consumer's direction and subject to the requirements of the CPA, receive:
- repair of the goods where repair is appropriate and reasonably possible;
- replacement of the goods; or
- a refund of the price paid for the affected goods.
Because many skincare, cosmetic and personal-care products are consumable goods for which repair is not practically possible, replacement or refund will generally be the more appropriate statutory remedy where a qualifying defect is established.
Auren Beauty will not require a consumer to accept store credit instead of a monetary refund where the consumer is legally entitled to a monetary refund.
Nothing in this section extends the statutory warranty to circumstances excluded by applicable law.
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5. WHAT DOES NOT NECESSARILY CONSTITUTE A PRODUCT DEFECT
A product will not automatically be regarded as defective merely because:
- a customer does not like its scent, texture, colour, consistency or cosmetic feel;
- the customer changes their mind;
- the product does not produce a particular subjective or individual result;
- results differ between customers;
- the customer's expectations exceed claims or representations actually made by Auren Beauty;
- a customer's skin is individually sensitive to an ingredient that was appropriately disclosed;
- an individual experiences a reaction that is not attributable to a defect, contamination, unsafe characteristic, incorrect formulation, inadequate legally required warning or other legally recognised product failure; or
- the product has deteriorated or been damaged because of circumstances occurring after delivery that are attributable to misuse, contamination, incorrect storage, alteration or other customer-caused damage.
Every legitimate product-safety or defect complaint will nevertheless be assessed on its individual facts.
Nothing in this section permits Auren Beauty to classify a genuine statutory defect or unsafe product as customer misuse without reasonable grounds.
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6. MISUSE, IMPROPER STORAGE AND POST-DELIVERY DAMAGE
Subject to applicable law, Auren Beauty may decline a claim where reasonable evidence establishes that the problem was caused after delivery by:
- misuse or abuse;
- deliberate or accidental damage;
- contamination;
- alteration or modification;
- improper storage;
- exposure to unsuitable temperatures or conditions;
- use contrary to clear product instructions or warnings;
- mixing, transferring or decanting the product in a manner that causes the alleged problem;
- tampering with the product or packaging; or
- another act or omission for which Auren Beauty is not legally responsible.
Auren Beauty will assess the available evidence before relying on this section.
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7. ALLERGIC REACTIONS, SENSITIVITIES AND INDIVIDUAL RESPONSES
Skincare and cosmetic products may affect individuals differently.
An allergic reaction, irritation, sensitivity, breakout or other individual response does not, by itself, establish that a product is defective or unsafe.
Where a customer reports a reaction, Auren Beauty may reasonably request information necessary to investigate the complaint, including:
- the order number;
- the product name;
- the product batch or lot number, where available;
- photographs of the product and packaging;
- photographs relevant to the reported reaction, where the customer voluntarily chooses to provide them;
- when the product was first used;
- how the product was used;
- when the reported symptoms began;
- other skincare or cosmetic products used at approximately the same time;
- relevant storage information; and
- other information reasonably necessary to investigate the complaint.
Customers experiencing a serious or persistent reaction should discontinue use and seek appropriate professional medical assistance.
Nothing in this section limits any rights or remedies arising from a genuinely unsafe, contaminated, incorrectly labelled or defective product.
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8. PRODUCTS DAMAGED DURING DELIVERY
Customers should inspect their orders as soon as reasonably possible after delivery.
If a product arrives damaged, leaking, broken or otherwise materially compromised, please contact Auren Beauty as soon as reasonably possible.
To allow Auren Beauty to investigate the matter and, where appropriate, submit a claim to the courier, we may request:
- the order number;
- a description of the damage;
- photographs of the product;
- photographs of the outer packaging;
- photographs of the internal protective packaging;
- photographs showing the damage or leakage; and
- a photograph of the shipping label, where reasonably available.
Customers should retain the affected product and packaging until Auren Beauty confirms whether they may be discarded.
Where Auren Beauty or its delivery provider is legally responsible for the damage, Auren Beauty will provide the remedy required by applicable law.
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9. INCORRECT OR INCOMPLETE ORDERS
If Auren Beauty sends an incorrect product, incorrect variant, incorrect quantity or an incomplete order, please notify us as soon as reasonably possible.
We may request:
- your order number;
- photographs of the products received;
- photographs of the packaging;
- the shipping label; and
- other information reasonably necessary to verify the discrepancy.
Once the error is confirmed, Auren Beauty will provide an appropriate remedy, which may include:
- supplying the missing product;
- supplying the correct product;
- arranging collection of an incorrectly supplied product;
- replacement;
- refund; or
- another solution agreed with the customer and permitted by law.
Where the error is attributable to Auren Beauty, the customer will not be required to bear return costs that applicable law places on Auren Beauty.
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10. RETURN AUTHORISATION
Customers should contact Auren Beauty before sending a product back.
Email: info@aurenbeauty.co.za
Please provide:
- your full name;
- order number;
- product concerned;
- reason for the requested return; and
- supporting photographs or other evidence where reasonably relevant.
Once the return request has been assessed, Auren Beauty will provide the appropriate return instructions.
Products returned without prior communication may experience delays in identification and processing.
Nothing in this administrative procedure prevents a customer from exercising a mandatory statutory right.
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11. RETURN ADDRESS
Approved returns must be sent to the return address provided by Auren Beauty:
1308A Moulton Ave
Waverley
Pretoria
Gauteng
South Africa
Customers should not return products to another address unless specifically instructed to do so by Auren Beauty.
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12. RETURN SHIPPING COSTS
Responsibility for return shipping depends on the reason for the return.
Change-of-Mind Returns
For an approved voluntary change-of-mind return, the customer will generally be responsible for the direct cost of returning the product unless applicable law or Auren Beauty provides otherwise.
Defective, Unsafe or Non-Compliant Goods
Where applicable law requires Auren Beauty to bear the risk or expense of returning qualifying defective or unsafe goods, Auren Beauty will do so.
Auren Beauty Error
Where the return results from an error attributable to Auren Beauty, including an incorrectly supplied product, Auren Beauty will generally arrange or reimburse reasonable return costs as appropriate.
Customers should follow the return instructions provided by Auren Beauty. Unreasonably expensive or unauthorised return methods may not be reimbursed beyond the amount reasonably necessary to return the product, except where applicable law requires otherwise.
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13. RESPONSIBILITY FOR RETURNED PRODUCTS
Customers returning products must take reasonable care to package them securely.
Where the customer is responsible for return transportation, the customer should use packaging reasonably capable of protecting the product during transit and retain proof of dispatch.
Auren Beauty is not responsible for additional damage caused solely by inadequate packaging or handling for which the customer or the customer's chosen carrier is responsible, subject always to applicable law.
Where applicable law places the risk of return transportation on Auren Beauty, that statutory allocation of risk will prevail.
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14. INSPECTION AND VERIFICATION OF RETURNS
Returned products may be inspected before a commercial or statutory claim is finalised, where inspection is reasonably necessary and legally permitted.
The inspection may consider:
- product condition;
- packaging condition;
- hygiene seals;
- evidence of use;
- batch or lot information;
- damage;
- leakage;
- contamination;
- alteration;
- tampering;
- missing components;
- whether the returned item corresponds to the product originally supplied; and
- the nature and likely cause of the reported problem.
Auren Beauty may decline a non-statutory return where the applicable conditions of this Policy have not been satisfied.
Auren Beauty may also decline a defect claim where reasonable evidence establishes that the problem resulted from circumstances excluded under applicable law.
Inspection will not be used to deprive a consumer of a remedy to which they are legally entitled.
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15. EVIDENCE AND PRODUCT INVESTIGATION
Where reasonably necessary to assess a claim, Auren Beauty may request relevant evidence including:
- proof of purchase;
- order records;
- photographs;
- video;
- product batch or lot numbers;
- packaging;
- courier records;
- delivery records;
- communications relating to the order;
- information concerning product use and storage; and
- return-shipping records.
Auren Beauty may compare this information with internal order, fulfilment, batch, courier and customer-service records.
Requests for information will be proportionate to the nature of the claim and handled in accordance with applicable privacy law.
A lack of evidence will not automatically defeat a statutory claim where the consumer is otherwise legally entitled to a remedy.
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16. REFUNDS
Where a refund is approved or legally required, it will generally be processed to the original payment method wherever reasonably possible.
The amount refunded will depend on the nature of the return and applicable law.
A refund may include the relevant product price and any other amount required by applicable law.
Original delivery charges are generally non-refundable for voluntary change-of-mind returns unless applicable law requires otherwise.
Where the original payment method is unavailable, expired or technically incapable of receiving the refund, Auren Beauty may request reasonable information necessary to arrange another lawful refund method.
Auren Beauty will not substitute store credit for a monetary refund where applicable law entitles the customer to money.
Once Auren Beauty has issued a refund, additional processing time imposed by a bank, card issuer or payment provider is outside Auren Beauty's direct control.
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17. PARTIAL REFUNDS
A partial refund may be offered where appropriate and legally permitted, including where:
- only part of an order is affected;
- only some products are returned;
- the customer accepts a mutually agreed partial resolution; or
- applicable law otherwise permits a partial refund.
A partial refund will not be imposed where the consumer is legally entitled to a full refund.
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18. EXCHANGES
Where stock is available, Auren Beauty may offer an exchange where appropriate.
If a requested replacement is unavailable, the customer may be offered another lawful remedy appropriate to the circumstances, including:
- a refund;
- an alternative product where mutually agreed;
- store credit where voluntarily accepted by the customer; or
- another mutually agreed solution.
Nothing in this section permits Auren Beauty to replace a statutory remedy chosen by a consumer where applicable law gives the consumer the right to choose that remedy.
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19. STORE CREDIT
Store credit may be offered:
- as a voluntary customer-service resolution;
- where requested or accepted by the customer;
- for circumstances in which no monetary refund is legally required but Auren Beauty elects to provide goodwill compensation; or
- in another situation permitted by law.
Store credit will not be forced on a consumer instead of a monetary refund where the consumer is legally entitled to receive money.
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20. PROMOTIONAL ITEMS, FREE GIFTS AND BUNDLES
Where an order included a complimentary product, gift or promotional item and a voluntary return causes the order to cease satisfying the promotion's qualifying requirements, Auren Beauty may, where legally permitted:
- require the promotional item to be returned in appropriate condition; or
- account for its reasonable advertised or promotional value when calculating the commercial refund.
For bundles, sets or multi-buy promotions, the refund may be calculated according to the actual price allocated to the returned product rather than its standalone retail price, where this was part of the applicable promotion and is permitted by law.
Nothing in this section will reduce a refund below the amount required by mandatory law.
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21. DISCOUNTS, PROMOTIONS AND SALE PRODUCTS
Where a refund is due for a product purchased using a discount, promotional code or reduced price, the refund will generally be based on the amount actually paid for that product, subject to applicable law.
A product being on sale does not remove statutory rights relating to genuine defects or unsafe goods.
A product clearly sold at a reduced price because of a specifically disclosed defect, imperfection or condition may be treated in accordance with applicable law regarding that disclosed condition.
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22. ORDER CANCELLATIONS BEFORE DISPATCH
Customers wishing to cancel an order should contact Auren Beauty as soon as possible.
If fulfilment or dispatch has not yet occurred, Auren Beauty will attempt to process the cancellation where reasonably possible.
A cancellation request is not guaranteed to stop an order that has already entered fulfilment or been handed to a delivery provider.
Where a statutory cancellation right applies, that right will be honoured regardless of this operational limitation.
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23. ELECTRONIC TRANSACTIONS AND COOLING-OFF RIGHTS
Certain electronic transactions may qualify for statutory cooling-off rights under ECTA.
Where ECTA or another applicable law gives a customer a mandatory right to cancel an electronic transaction, Auren Beauty will honour that right in accordance with the applicable statutory requirements, time periods, exclusions and return-cost provisions.
Certain categories of goods or transactions may be excluded from statutory cooling-off rights under applicable law.
Auren Beauty's voluntary 14-day change-of-mind policy is a separate commercial benefit and must not be interpreted as reducing any statutory right that provides greater protection.
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24. FALSE, FRAUDULENT OR ABUSIVE RETURN CLAIMS
Auren Beauty takes legitimate customer complaints seriously. We also reserve the right, subject to applicable law, to investigate suspected abuse of the returns process.
This may include reasonable evidence of:
- knowingly false claims;
- fabricated damage;
- intentional product damage;
- returning a different product from the one supplied;
- counterfeit or substituted products;
- deliberate contamination or tampering;
- altered photographs or documents;
- repeated dishonest refund claims;
- false claims of non-delivery;
- abuse of promotional or refund systems; or
- other fraudulent conduct.
Where reasonable evidence establishes fraud or deliberate abuse, Auren Beauty may:
- reject a non-legitimate claim;
- preserve relevant records and evidence;
- restrict future transactions where reasonably justified;
- provide evidence to payment processors, financial institutions, couriers or other relevant service providers where lawfully permitted;
- challenge a fraudulent payment dispute or chargeback;
- recover amounts lawfully due; and
- report suspected unlawful conduct to appropriate authorities where justified and permitted by law.
Nothing in this section allows Auren Beauty to reject a genuine statutory return, legitimate complaint or lawful consumer claim merely because a customer has previously made returns.
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25. CHARGEBACKS AND PAYMENT DISPUTES
Customers are encouraged to contact Auren Beauty first where a legitimate order, delivery, return or refund problem can reasonably be resolved directly.
This does not prevent a customer from exercising any lawful right to dispute an unauthorised, fraudulent or incorrectly processed transaction with their payment provider.
Where a chargeback or payment dispute is initiated, Auren Beauty may lawfully provide relevant transaction evidence to the payment provider, bank or dispute-resolution service, including:
- order records;
- payment records;
- correspondence;
- delivery information;
- tracking records;
- proof of delivery;
- return records;
- refund records; and
- other evidence reasonably relevant to the dispute.
Knowingly making a materially false chargeback or payment-dispute claim may constitute abuse or unlawful conduct and may be addressed accordingly.
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26. REFUND DUPLICATION AND UNJUSTIFIED DOUBLE RECOVERY
A customer is not entitled to receive duplicate compensation for the same loss where such duplication is not required by law.
For example, where a customer has already received a full refund through Auren Beauty, a payment provider, bank, insurer, courier or another source in respect of the same amount and loss, Auren Beauty may provide evidence of that reimbursement in any subsequent claim or payment dispute.
This section does not prevent a consumer from recovering different legally recoverable losses from responsible parties where applicable law permits it.
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27. RETURN ABUSE AND FUTURE ORDERS
Auren Beauty may take reasonable measures to protect the business against demonstrated fraudulent or abusive conduct.
Where there is objective and reasonable evidence of repeated fraud, deliberate return abuse or unlawful conduct, Auren Beauty may, subject to applicable law:
- require additional verification for future orders;
- restrict particular payment or delivery methods;
- decline future transactions; or
- suspend or close an account.
A legitimate return, negative review, consumer complaint or exercise of a statutory right will not, by itself, constitute abuse.
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28. REFUNDS FOR GIFTS
Where a product was purchased by another person as a gift, refunds will generally be made to the original purchaser or original payment method unless:
- applicable law requires otherwise;
- the original purchaser authorises another arrangement;
- technical circumstances require an alternative lawful method; or
- Auren Beauty agrees to another appropriate solution.
A gift recipient may still report a genuine product-safety or defect concern.
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29. LOST RETURN PARCELS
Where a customer is responsible for arranging return shipping, customers are strongly encouraged to use a trackable service and retain proof of dispatch.
If a customer-arranged return parcel is lost before reaching Auren Beauty, responsibility will be determined according to applicable law and the circumstances of the return.
Where Auren Beauty arranged the return transportation or applicable law places return risk on Auren Beauty, the appropriate statutory or contractual allocation of risk will apply.
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30. REFUSED OR UNCOLLECTED RETURNS
Auren Beauty will not intentionally refuse a properly authorised return without lawful reason.
Where a parcel cannot reasonably be identified because it was sent without the required order information, processing may be delayed while ownership is established.
Customers should include or retain sufficient information to allow the return to be matched to the relevant order.
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31. PRODUCT RECALLS AND SAFETY CONCERNS
If Auren Beauty becomes aware of a material product-safety issue requiring corrective action, Auren Beauty may take appropriate steps including:
- contacting affected customers where reasonably possible;
- providing safety instructions;
- suspending sale of the affected product or batch;
- arranging returns;
- issuing replacements or refunds where appropriate;
- cooperating with suppliers, manufacturers, regulators or other relevant parties; and
- taking any additional action required by law.
Customers should follow any safety or recall instructions issued by Auren Beauty.
Nothing in this Policy limits any statutory rights relating to unsafe products.
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32. PRODUCT BATCH AND LOT TRACEABILITY
For quality-control, investigation and product-safety purposes, customers may be asked to provide the batch number, lot number or other identifying information appearing on the product or packaging.
Customers should therefore retain the original packaging where reasonably possible while a product complaint is being investigated.
The absence of packaging or a batch number will not automatically invalidate a statutory claim where the consumer's entitlement can otherwise reasonably be established.
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33. PROOF OF PURCHASE
Auren Beauty may reasonably require proof that the affected product was purchased from Auren Beauty or through an authorised channel before processing a commercial return or statutory claim against Auren Beauty.
Acceptable evidence may include:
- an Auren Beauty order number;
- order-confirmation email;
- receipt;
- payment record;
- customer-account order history; or
- another reliable record capable of verifying the transaction.
Auren Beauty may verify submitted information against its internal records.
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34. UNAUTHORISED RESELLERS AND THIRD-PARTY PURCHASES
This Policy primarily applies to products purchased directly from Auren Beauty.
Where a product was purchased from an independent authorised retailer, marketplace or reseller, the customer may be required to exercise the applicable return rights through the seller from whom the transaction was concluded, subject to applicable law.
Auren Beauty cannot authenticate or accept responsibility for counterfeit, altered, refilled, tampered or unlawfully resold products falsely represented as genuine Auren Beauty products.
Nothing in this section limits any liability that applicable law specifically places on Auren Beauty.
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35. CUSTOMER INFORMATION AND PRIVACY
Information submitted in connection with a return, refund, product complaint or investigation will be handled in accordance with Auren Beauty's Privacy Policy and applicable data-protection law.
Auren Beauty will only request information reasonably relevant to processing, investigating, documenting or defending the relevant claim or fulfilling a legal obligation.
Sensitive information should not be supplied unless reasonably necessary.
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36. CUSTOMER COOPERATION
Customers are expected to provide reasonable cooperation where necessary to investigate a return, defect, delivery discrepancy or refund claim.
This may include:
- providing accurate information;
- preserving the affected product for a reasonable inspection period;
- retaining relevant packaging;
- supplying reasonably requested photographs;
- making the product available for collection where required; and
- not deliberately altering evidence relevant to the claim.
Auren Beauty will not impose unreasonable requirements that have the effect of preventing a customer from exercising a statutory right.
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37. COMMUNICATIONS AND RECORDS
Communications relating to returns and refunds may be conducted electronically.
Auren Beauty may retain appropriate records of:
- return requests;
- emails and customer-service communications;
- photographs voluntarily submitted;
- order and payment information;
- inspection findings;
- courier records;
- refund transactions;
- product batch information; and
- dispute records,
for legitimate business, accounting, fraud-prevention, product-safety, regulatory and legal purposes, subject to applicable privacy law.
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38. NO WAIVER OF RIGHTS
If Auren Beauty provides a refund, replacement, exchange, store credit or other goodwill remedy in circumstances where it was not legally required to do so, that decision does not automatically create an obligation to provide the same remedy in different circumstances.
Similarly, failure to enforce a particular provision of this Policy on one occasion does not constitute a permanent waiver of that provision.
Nothing in this section limits mandatory consumer rights.
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39. FAIR AND REASONABLE APPLICATION
Auren Beauty intends to administer this Policy fairly, reasonably and consistently.
Any limitation, exclusion or condition contained in this Policy applies only to the extent that it is lawful and enforceable.
No provision should be interpreted as excluding liability or responsibility that Auren Beauty cannot legally exclude.
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40. CONSUMER PROTECTION ACT
Nothing in this Policy excludes, restricts or waives rights afforded to consumers under the Consumer Protection Act 68 of 2008 where those rights apply and cannot lawfully be waived.
This includes, where applicable, statutory rights concerning:
- product quality;
- safe and defect-free goods;
- implied warranties;
- returns;
- refunds;
- replacement;
- repair;
- delivery;
- fair contractual terms; and
- other consumer remedies.
Where the CPA grants a consumer a stronger right than this Policy, the CPA will prevail.
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41. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT
Nothing in this Policy excludes any mandatory right available to a consumer under the Electronic Communications and Transactions Act 25 of 2002.
Any applicable cooling-off right, cancellation right, disclosure requirement or refund obligation will be applied according to ECTA and its legally applicable exclusions and conditions.
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42. CONFLICT WITH APPLICABLE LAW
If any provision of this Policy is inconsistent with a mandatory provision of South African law, the inconsistent provision will be interpreted or limited to the minimum extent necessary to comply with the law.
The remaining provisions will continue to apply to the extent legally enforceable.
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43. POLICY UPDATES
Auren Beauty may update this Return & Refund Policy from time to time to reflect:
- changes in law;
- regulatory requirements;
- business operations;
- payment or delivery systems;
- products;
- customer-service procedures; or
- risk-management requirements.
The version applicable to a transaction will be determined in accordance with applicable law and the circumstances of the transaction.
The current version will be published on the Auren Beauty website with an updated Effective Date.
Changes will not retrospectively remove rights that have already accrued to a customer under applicable law.
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44. CONTACT AUREN BEAUTY
For return, refund, exchange, damaged-order, incorrect-order or product-related enquiries, please contact:
Auren Beauty
Email: info@aurenbeauty.co.za
Website: www.aurenbeauty.co.za
Return Address:
1308A Moulton Ave
Waverley
Pretoria
Gauteng
South Africa
Please include your order number whenever contacting us so that we can locate your transaction and assist you efficiently.
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45. FINAL CONSUMER RIGHTS NOTICE
Auren Beauty is committed to resolving legitimate customer concerns fairly while protecting the business and its customers against fraud, abuse and false claims.
Nothing contained in this Return & Refund Policy is intended to mislead a consumer regarding their legal rights, require a consumer to waive a right that cannot lawfully be waived, or prevent a consumer from approaching an appropriate court, tribunal, regulator, ombud or consumer-protection authority where entitled to do so.
Where mandatory South African consumer-protection legislation provides a consumer with greater protection than this Policy, the applicable legislation prevails.