FAQ
Frequently Asked Questions
What is Auren Beauty?
Auren Beauty is a premium beauty brand created to help customers feel confident, elegant, and empowered through carefully selected beauty products and a refined shopping experience.
Where is Auren Beauty based?
Auren Beauty is based in South Africa and currently focuses on serving South African customers.
Are your products suitable for all skin types?
Product suitability may vary depending on the specific product and your skin type. We recommend reading each product description, ingredient list, usage instructions, and warnings before use. If you have sensitive skin or known allergies, always perform a patch test first.
How do I use your products?
Each product page will include usage instructions to help you apply the product correctly and safely. Please follow the instructions provided for each individual product.
Do you offer delivery?
Yes. Auren Beauty offers delivery within South Africa. Delivery options, estimated timeframes, and shipping costs will be shown at checkout.
How long does delivery take?
Delivery times may vary depending on your location and the courier service used. Estimated delivery details will be provided during checkout or in your shipping confirmation email.
Can I return a product?
Returns may be accepted according to our Refund Policy. For hygiene and safety reasons, certain beauty and personal care items may only be returned if they are unopened, unused, and in their original condition.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and assist you according to our return and refund process.
How do I contact Auren Beauty?
You can contact us through our Contact page or by emailing our support team once our official support email is active.
Do you offer refunds?
Refunds are handled according to our Refund Policy. If your return is approved, your refund will be processed using the original payment method where possible.
Do you sell internationally?
At launch, Auren Beauty is focused on South Africa. International expansion is planned for the future.
How can I stay updated?
You can follow Auren Beauty on social media and subscribe to our newsletter for updates, new product launches, promotions, and brand news.