Shipping Policy

At Auren Beauty, we aim to provide a smooth, reliable, and professional delivery experience for every customer.

Auren Beauty currently delivers within South Africa.

International shipping is not available at launch, but may be introduced in the future as the brand expands.

Processing Time

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on stock availability, order volume, public holidays, courier schedules, or circumstances outside of Auren Beauty’s control.

Delivery Timeframes

Estimated delivery times depend on the customer’s location and the courier service used.

Delivery timeframes shown at checkout or provided after dispatch are estimates only and may vary due to courier delays, public holidays, weather conditions, high order volumes, incorrect delivery information, or other circumstances outside of Auren Beauty’s control.

Shipping Costs

Shipping costs are calculated and shown at checkout before payment is completed.

The final shipping cost may depend on the delivery location, order size, order weight, and selected shipping method.

Order Tracking

Once your order has been dispatched, tracking details may be provided where available.

Customers are responsible for ensuring that their contact details and delivery address are accurate at the time of purchase.

Incorrect Delivery Information

Auren Beauty is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If an order is returned due to incorrect delivery information, failed delivery attempts, or the customer being unavailable, the customer may be responsible for any additional delivery costs.

Lost, Delayed, or Damaged Parcels

If your order is delayed, damaged, or appears to be lost, please contact us as soon as possible with your order number and relevant details.

For damaged parcels, please provide clear photos of the product, packaging, and shipping label so that we can review the issue and assist you accordingly.

Undeliverable Orders

If a courier is unable to deliver an order due to incorrect information, failed delivery attempts, or the customer being unavailable, the order may be returned to Auren Beauty.

Additional delivery fees may apply if the order needs to be resent.

Collection and Local Delivery

Collection and local delivery options may only be available if clearly shown at checkout.

If these options are not shown at checkout, they are not available for that order.

Contact

For any shipping-related questions, please contact Auren Beauty through our Contact page or official support email once active.