Privacy Policy

Privacy Policy

At Auren Beauty, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Auren Beauty may collect personal information that you provide directly to us, including:

  • Name and surname

  • Email address

  • Phone number

  • Billing address

  • Delivery address

  • Order details

  • Payment-related information

  • Customer support messages

  • Account information, where applicable

We may also collect certain technical information automatically, such as:

  • Device information

  • Browser type

  • IP address

  • Website usage information

  • Cookies and similar tracking technologies

How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Process payments

  • Arrange delivery

  • Handle returns, refunds, and exchanges

  • Improve our website and customer experience

  • Send marketing communications, where permitted

  • Prevent fraud and protect our store

  • Comply with legal, tax, accounting, and regulatory obligations

Payment Information

Payments are processed through secure third-party payment providers.

Auren Beauty does not store full card details on our own systems. Payment information is handled by the relevant payment provider according to their own security and privacy standards.

Sharing of Personal Information

We may share personal information with trusted service providers where necessary to operate our business, including:

  • Payment providers

  • Courier and delivery partners

  • Website hosting and e-commerce platforms

  • Email and communication providers

  • Analytics and marketing tools

  • Accounting, legal, or compliance service providers

We only share information where it is necessary for business operations, legal compliance, customer service, or order fulfilment.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyse website performance, and support marketing activities.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing updates, we may send you emails about new products, promotions, launches, and brand updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Data Protection and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Retention of Information

We keep personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

This may include retaining information for order records, customer support, tax, accounting, legal, and compliance purposes.

Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information, where legally permitted

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the relevant regulatory authority

Third-Party Links

Our website may contain links to third-party websites, apps, or platforms.

Auren Beauty is not responsible for the privacy practices, content, or security of third-party websites. We encourage customers to review the privacy policies of those third parties.

Children’s Privacy

Auren Beauty does not knowingly collect personal information from children without appropriate consent. If we become aware that personal information has been collected from a child without proper consent, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updates will be posted on this page with the updated effective date where applicable.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact Auren Beauty through our Contact page or official support email once active.