Terms & Conditions

Terms & Conditions

Welcome to Auren Beauty.

These Terms & Conditions explain the rules for using our website, purchasing products from Auren Beauty, and interacting with our online store. By using this website or placing an order, you agree to these Terms & Conditions.

About Auren Beauty

Auren Beauty is a South African beauty brand offering beauty, skincare, and personal care products through our online store.

Auren Beauty currently focuses on serving customers within South Africa.

Use of Our Website

By using this website, you agree to use it lawfully, responsibly, and only for its intended purpose.

You may not use this website to:

  • Commit fraud

  • Provide false information

  • Interfere with website security

  • Copy or misuse Auren Beauty content

  • Attempt unauthorised access to our systems

  • Use the website in a way that harms Auren Beauty or other users

Product Information

We aim to provide accurate product descriptions, images, pricing, ingredients, usage instructions, and availability information.

However, product colours, packaging, appearance, and details may vary slightly due to photography, screen settings, supplier updates, or packaging changes.

Customers are responsible for reading product descriptions, ingredients, usage instructions, and warnings before purchasing or using any product.

Product Suitability

Beauty and personal care products may affect individuals differently depending on skin type, allergies, sensitivities, and personal conditions.

Customers should perform a patch test where appropriate and discontinue use if irritation occurs.

If you have sensitive skin, allergies, medical conditions, or concerns about product suitability, we recommend seeking professional advice before use.

Orders

When you place an order, you confirm that all information provided is accurate, complete, and up to date.

Auren Beauty reserves the right to refuse, cancel, or limit orders where necessary, including cases involving:

  • Incorrect pricing

  • Suspected fraud

  • Stock unavailability

  • Incorrect customer details

  • Payment issues

  • Website or technical errors

If an order is cancelled after payment, Auren Beauty will assist with the appropriate refund process where applicable.

Pricing

All prices are shown in South African Rand unless otherwise stated.

Prices may change without prior notice.

Auren Beauty reserves the right to correct pricing errors, promotional errors, or product information errors at any time.

Payments

Orders must be paid for using the payment methods available at checkout.

Payment processing is handled by secure third-party payment providers. Auren Beauty does not store full card details on its own systems.

An order may only be processed once payment has been successfully received and confirmed.

Shipping and Delivery

Delivery is handled according to our Shipping Policy.

Customers are responsible for providing accurate delivery information.

Auren Beauty is not responsible for delays caused by incorrect customer details, courier delays, public holidays, weather conditions, supplier delays, or circumstances outside our reasonable control.

Returns and Refunds

Returns, refunds, damaged products, defective items, and exchanges are handled according to our Refund Policy.

For hygiene and safety reasons, certain beauty and personal care items may not be eligible for return if opened, used, tested, or tampered with, unless defective or required by applicable law.

Promotions and Discounts

Promotions, discount codes, and special offers may be subject to specific terms, expiry dates, product exclusions, or order requirements.

Auren Beauty may change, limit, or end promotions at any time.

Discount codes cannot be exchanged for cash.

Intellectual Property

All Auren Beauty branding, logos, images, text, product content, website design, graphics, slogans, and other materials are the property of Auren Beauty, Auren Global, or their rightful owners.

You may not copy, reproduce, modify, distribute, sell, or use any Auren Beauty content without written permission.

User Content

If you submit reviews, photos, testimonials, feedback, or other content to Auren Beauty, you confirm that the content is truthful, lawful, and does not infringe on the rights of others.

Auren Beauty may use submitted feedback, reviews, or testimonials for business, marketing, or customer experience purposes where permitted.

Third-Party Links

Our website may contain links to third-party websites, tools, platforms, or services.

Auren Beauty is not responsible for the content, security, policies, or practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Auren Beauty will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, services, or inability to use the website.

Nothing in these Terms & Conditions is intended to limit any customer rights that cannot legally be limited under applicable law.

Website Availability

We aim to keep our website available and functioning properly.

However, Auren Beauty does not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Website access may be affected by maintenance, technical issues, third-party services, or events beyond our control.

Changes to These Terms

Auren Beauty may update these Terms & Conditions from time to time.

Any updated version will be posted on this page. Continued use of the website after changes are posted means you accept the updated Terms & Conditions.

Contact

If you have any questions about these Terms & Conditions, please contact Auren Beauty through our Contact page or official support email once active.